Everything you need to know about purchasing and shipping from South Africa to Zambia.
KNOWLEDGE BASE
20 Key Questions Answered
Click any question below to expand the answer:
We act as your dedicated procurement agency in South Africa. You tell us what you want to buy (via website link, product description, or specifications). We source directly from SA manufacturers, negotiate wholesale pricing, verify supplier legitimacy, handle 15% SA Zero-Rated VAT, process SADC Duty Free certificates, and transport the cargo directly to your doorstep in Zambia.
Under the Southern African Development Community (SADC) Trade Protocol, goods manufactured in South Africa qualify for duty-free or reduced tariff import into Zambia. As a licensed exporter (Code: 21270162), Mukubagold Merchants files for and secures official SADC Certificates of Origin, eliminating up to 15%-25% in customs duties at Chirundu border.
When goods are exported from South Africa through a registered exporter like Mukubagold Merchants (VAT Reg: 4480274507), the transaction qualifies for 0% SA VAT under South African Revenue Service (SARS) legislation. This saves you from paying the standard 15% South African VAT.
We accept Zambian Kwacha (ZMW), South African Rand (ZAR), and United States Dollars (USD). We provide clear exchange rate conversions based on bank rates, enabling convenient settlement without currency access delays.
Standard consolidated road freight takes 3 to 5 business days from our Johannesburg facility to our central warehouse in Lusaka. Deliveries to the Copperbelt (Kitwe, Ndola, Chingola) take 4 to 6 business days, while Solwezi mine sites take 5 to 7 business days.
We enforce strict supplier verification protocols. Before releasing funds to any supplier, our team physically verifies the supplier’s business premises, bank details, company registration, and product quality in Gauteng or Durban. Your funds remain safe in escrow until supplier verification is complete.
Yes! Simply copy and paste the product link from Takealot, Makro, Builders Warehouse, Leroy Merlin, or any South African e-commerce store into our Shop Request form. We will purchase the item on your behalf, receive it at our Gauteng warehouse, and ship it to Zambia.
Because we inspect all items at our Gauteng warehouse before border transit, incorrect or defective goods are returned to the South African supplier immediately for replacement before crossing the border. If an item is damaged during transit, our cargo insurance policy covers repair or replacement.
Our main Zambian distribution hub is our Central Dispatch Warehouse in Lusaka. We also operate regional delivery depots in Kitwe to serve the Copperbelt and provide direct on-site delivery to mining locations in Solwezi.
Yes, corporate branding is one of our key specializations! We supply custom embroidered polo shirts, jackets, caps, branded executive notebooks, stainless steel flasks, lanyards, and event signage for major corporate campaigns across Zambia (such as Java Foods).
Yes. We source original equipment manufacturer (OEM) replacement parts, hydraulic filters, slurry pumps, thermal insulation wool (such as Rockfibre SA), welding gear, and certified PPE for mining contractors across Mufulira, Kitwe, and Solwezi.
Shipping fees are calculated based on either actual weight (kg) or volumetric weight (Length x Width x Height in cm / 5000), whichever is greater. Bulk cargo and full container loads receive discounted flat-rate container pricing.
Our standard procurement fee ranges between 6% and 8.5% of order value depending on order size. For large industrial, commercial, or mining orders over $25,000, we offer custom tiered rates as low as 4-5%.
Yes. We have dedicated clearing agents permanently stationed at the Chirundu and Beitbridge border posts to submit customs documentation, verify SADC certificates, and handle ZRA (Zambia Revenue Authority) clearance without delay.
Yes! Every order is assigned a unique Mukubagold tracking number (e.g., MGM-88219). You can track your shipment status live on our Tracking page, from supplier pickup to border clearance and final dispatch.
Both! We serve individual personal shoppers looking for retail items as well as large corporate enterprises, mining contractors, schools, and government vendors.
Yes, we provide direct door-to-door or site delivery to Lusaka, Kitwe, Ndola, Solwezi, Chingola, Mufulira, Livingstone, Kabwe, Chipata, and surrounding regions.
If a specific item is out of stock, our procurement specialists will identify equivalent high-quality alternatives from alternative tier-1 South African manufacturers and provide specifications for your approval.
Getting started is easy! Visit our Shop Request page, fill in your contact details and product requirements (or online links), and submit. Our procurement desk will issue a free itemized quotation within 24 hours.
You can call our South Africa office at +27 (011) 675 5980, message our SA-Zambia WhatsApp Desk at +27 (0) 75 189 7155, or email us at info@mukubagoldpty.co.za.
Have a Question Not Answered Here?
Our procurement team is available on WhatsApp or phone to answer any specific query.
